Test Management Tool For Insurance Software

Insurance giant with over €3 billion premium income increased customer retention by 8% through proper testing

A well-established insurance company in Germany had their retention rate for young clients drop to 71%. The driver group in the motor vehicle calculation tool was not fully implemented.

aqua helped identify the error and optimize the performance of the calculation engine. Our experience of testing in insurance sector paved the way for an 8% reduction in customer churn during the first years of the client relationship

Biggest challenges for the insurance company

Our work with the client started with a QA audit to identify the biggest bottlenecks in the workflow and challenges behind them. Below are the initial findings

Stability

Mobile app struggled to handle a spike in claims, such as road accidents in poor weather and peaks of Covid waves

Thin Margins

Without insurance application testing, the company struggled to navigate old test cases when expanding into new industries. With margins slim as ever, doing the same work twice made a dent in the bottom line

Excel-Induced Errors

New features mandated manual changes to Excel-powered test cases, dozens at a time. QA specialists would occasionally not substitute test steps in one or two test cases where they should have

Traceability

Lack of a insurance software testing hub made it difficult to see what defects needed to be fixed, what priority they have, and whether the defects were actually fixed

Key aqua features that save time and money for Insurance

aqua helped the client ditch Excel, optimize a wide range of testing procedures, and synchronize development effort with:

AI to test faster than ever

Open a requirement and auto-create an entire aqua test case covering it. Describe a test in plain words and get full test steps for it. Auto-prioritise your test cases to see which tests you absolutely must execute before deploying

Test automation at large

With aqua's API, insurance app testing was automated, ensuring uninterrupted access for clients with 6 million active policies to file claims and manage their policies through the mobile app

CS-Led testing migration

Our customer success team assisted in aqua adoption, from moving the testing infrastructure to setting up standardized & reusable test cases across all insurance types

System logging & reporting

Aqua records a tampering-proof log of changes done by all employees. The log meets the traceability requirements of ISO 9001 certification as well as BRSG and IFRS 17 requirements

Traceability

Many companies can track bugs and test their software development fine without a pro-tracking system. But aqua brings full traceability to your organization and helps you to find answers to the most important questions in a matter of minutes

01

Is this requirement tested at all/ tested enough?

02

Who did test that and how?

03

What did they do exactly to verify it works?

04

With what kind of data? User inputs?

05

What version have they tested, in which browser & OS?

06

Have the test cases been reviewed and possibly updated after the requirement changed?

07

What defects have been found? Have they been retested? How exactly have they been retested?

08

Who did change the requirement? What has been changed?

“At aqua, we've helped world's most innovative teams optimise their testing process for 20+ years already.”

Paul Elsner CSO at aqua